Subscribing to the French phone plan is highly recommended. If you keep your original plan from your country, it will be very expensive, except for European students that benefit from Europe Roaming:

When you travel outside your EU home country to another EU country, you don’t have to pay any additional charges to use your mobile phone. This is known as “roaming” or “roaming like at home”. Your calls (to mobile and fixed phones), text messages (SMS), and data services are charged at domestic rates (the same price as calls, texts, and data within your home country).

You can read this article if you want to know more about the different SIM cards that you can use in France.

In France there are 2 types of operators: classics and low prices (recommended)

We do not recommend classic brands because a commitment of one or two years is required. Low cost never requires any commitment.

Example :

Classic brands: Orange, SFR, Bouygues

Low cost: Sosh (apartment in Orange), RED (apartment in SFR), B&you (apartment in Bouygues)

With classic brands, you will find stores almost everywhere but the problem with low cost brands is that you can only subscribe online and in case of problems you have to talk to them via social networks or by discuss, in French. Their websites are also only in French.

We offer you the Free brand because it is the only low cost that stores in France offer and it will be easier for you to get help. But of course if you speak French, you can easily register on the site you choose. There are regular ephemeral promotions.

Example of price difference:

SFR: €27.99/month for 60 GB of internet (+ 60 GB in Europe), unlimited calls and SMS, 2-year commitment vs RED: €6.99/month for 680 GB of internet (+ 19 GB in Europe), unlimited calls and SMS

How to apply for a Free phone plan?

You can subscribe to FREE (our recommendation) which will let you make international calls unlimited to a lot of destinations. Moreover, there is no commitment, you can stop the subscription whenever you want for free.

You will find a video tutorial explaining step-by-step how to apply online here.

What do you need to apply for a Free phone plan?

If you want to apply, you need to have :

• A valid email address
• A bank account to pay each month for your subscription
• A phone, if you don’t, you can rent or buy one for Free

Which plan to choose?

2€ / month:

• 4G Internet + 50 Mo
• 2 hours phone call + unlimited text messages and picture messages
• Abroad:

1. Internet 50 Mo
2. Calls 2 hours (deducted from the plan)
3. Unlimited text messages and picture messages from Europe and French territories

This plan is free if you subscribe to the Freebox package (with internet).

19,99€ / month:

• 5G/4G Internet + 300 Go
• Unlimited phone calls, text messages, and picture messages
• Abroad:

1. 35 Go Internet
2. From 70 destinations: Calls, SMS, MMS unlimited
3. From Europe, French territories, USA, Australia, South Africa, Israel, and New Zealand.

The cost of sending the SIM card after the subscription is €10, regardless of the chosen plan

I want to keep my current number

You can easily keep your cell phone number when you subscribe to a Free mobile plan. 
The procedure, which is completely free, is handled by Free but is subject to certain conditions.

What is the cost if I keep my French number?

Please note that:

• If you are subject to an unexpired commitment period at the time of automatic cancellation, you may be charged by your former operator.
• You are not or no longer committed in an agreement? Then you will not have to pay any termination fees.
• If you are committed in an agreement for one year, you will be required to pay the full remaining monthly payments.
• You have a two-year agreement and you terminate after the first year of the agreement? Then you will pay only one-quarter of the remaining monthly payments.

/!\ Remember to unlock your phone (“unlocking“) if it was purchased from another operator /!\

Activation follow-up

Once your registration is validated, you will receive a series of emails on your contact address:

1. The same as the one you entered during your Freebox subscription if you have subscribed to Freebox,
2. The one you entered during your mobile subscription if you haven’t subscribed to Freebox.

In particular, you will receive your Free mobile identifiers, allowing you to access your Subscriber Area, in order to follow the progress of your subscription.

Keep your Free mobile identifiers carefully, they will be requested throughout your subscription for your management operations, your options, to order a phone, etc…

You can very easily change your password from the Subscriber Area, in Manage my account > My information > My password, by entering your current password and then indicating (twice) the new password chosen. Your username (sequence of 8 digits) cannot be changed.

Cancellation

You don’t want to keep your number:

• Contact 32 44, choose “informations sur la résiliation de votre abonnement” (call included from a Free line).
• Send your cancellation request by registered mail with acknowledgment of receipt to the address you have been given.
• You will receive a confirmation text message.
• This text message contains a code allowing you to cancel the cancellation procedure, if you wish to keep your subscription (to be used until the deadline indicated).

You want to keep your number for your future operator:

In this case, there is no need to cancel your Free subscription.

• Enter your RIO code when you subscribe to your new operator and the cancellation will be automatic.
• To obtain your RIO code, call 3179 from the cell phone whose number you wish to keep: you will receive your RIO code by SMS instantly.
• Once ported, your number will be switched to your new subscription.

After cancellation, a final invoice including the consumption of the previous month may be sent to you.
Also, your invoices can still be consulted on your Subscriber Space even after cancellation.

Watch this video to discover more about our platform Feel Français: